Terms and Conditions

1. Description of Service

Grove Health, a service operated by PJC Technologies Co LLC, a Delaware limited liability company registered to do business in the State of New York ("Grove Health," "the Platform," "we," "us," or "our") is an AI-powered recruitment and onboarding service that connects caregiver candidates with home health agencies. Our Platform facilitates the recruitment screening process through automated voice interviews, document verification, and profile management. By accessing or using the Platform, you agree to be bound by these Terms and Conditions.

2. SMS Messaging Terms

You are enrolling in the Grove Health messaging program. By providing your phone number and participating in our services, you consent to receive automated SMS text messages from us, including onboarding instructions, document submission reminders, and job opportunity notifications.

• Message and data rates may apply. Standard carrier message and data rates apply to all SMS communications.
• Message frequency varies based on your onboarding status and activity, ranging from occasional check-ins to multiple messages per week during active onboarding.
• Grove Health will not use SMS for marketing, promotional, or advertising purposes. SMS messages are limited to transactional communications necessary for recruitment and onboarding.
• Reply STOP to opt out of SMS messages at any time. Upon receipt of STOP, you will no longer receive SMS messages from Grove Health, but you will no longer be able to access certain onboarding features that rely on SMS communication.
• Reply HELP for assistance.
• Please note that opting out of SMS communications may affect your ability to complete the onboarding process, as certain instructions and verifications are delivered via SMS.

For support, contact us at support@joingrove.health.

3. Consent to AI Voice Interview

By providing your phone number through the Platform, you expressly consent to receiving an automated AI-powered voice call from Grove Health for the purpose of recruitment screening. You acknowledge and agree to the following:

• The interview call is conducted by an automated AI system, not a human recruiter.
• The call will be recorded, transcribed, and summarized for the purpose of creating your caregiver profile and evaluating your qualifications. You consent to this recording and transcription.
• Transcripts and summaries derived from the interview may be shared with home care agencies considering you for employment opportunities to support the placement process.
• You have the right to decline the call; however, doing so will prevent completion of the onboarding process.

4. User Responsibilities

By using the Platform, you agree to:

• Provide accurate, complete, and truthful information throughout the onboarding process, including your name, contact details, work experience, and submitted documents.
• Not submit fraudulent, forged, or misrepresenting documents, including identification and certifications.
• Use the Platform solely for lawful purposes and in accordance with these Terms.
• Not attempt to reverse engineer, disrupt, or interfere with the Platform or its underlying systems.
• Promptly notify us of any unauthorized use of your account or contact information.

We reserve the right to suspend or terminate access for any user found to be in violation of these responsibilities.

5. Data Sharing

By using the Platform, you acknowledge and consent to the following data sharing practices:

• Grove Health operates on a non-exclusive basis: your caregiver profile, including work experience, skills, and interview summary, may be shared with multiple home care agencies for employment matching purposes. You consent to being presented to more than one agency simultaneously.
• Onboarding documents you submit — including but not limited to your driver's license, passport, certification cards, background check reports, and screening results — may be shared with agencies considering you for employment. These documents are shared only as necessary to facilitate employment matching and onboarding.
• Grove Health does not sell, rent, or share your personal information with third parties for marketing, advertising, or any purpose other than employment placement and onboarding support.
• Data shared with agencies is limited to what is necessary to facilitate employment matching and onboarding. You have the right to request which agencies have received your information.

For full details on how we collect, use, and protect your data, please review our Privacy Policy.

5.5 Important Disclaimers About Employment, Placement & Background Checks

Grove Health is a recruitment and onboarding platform, not an employment agency. Grove Health does not hire, employ, or become a joint employer of caregivers. Grove Health's role is to facilitate introductions between caregivers and home care agencies; the final hiring decision rests solely with the home care agency.

Placement Eligibility: While Grove Health completes screening and onboarding, placement with a home care agency depends on the agency's independent review of your qualifications, background, and fit with their specific requirements. Grove Health does not guarantee placement with any agency.

Background Checks: Grove Health facilitates background checks and compliance screening to support caregiver eligibility. Some background checks are conducted by third-party providers and may include criminal history, registry checks, and other screenings as required by law or agency policy. By consenting to Grove Health services, you consent to these background checks. Background check results are used only to facilitate placement with home care agencies and comply with legal requirements. For details on how background checks are conducted and your rights, please review our Privacy Policy.

Compliance with Law: Grove Health operates in compliance with applicable federal and state laws, including the Fair Credit Reporting Act (FCRA), when background checks involve third-party screening providers. If you believe Grove Health has violated your rights under the FCRA or other applicable law, you may contact us at support@joingrove.health or submit a complaint with the Federal Trade Commission (FTC).

6. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee that using the Platform will result in employment placement or that any home health agency will extend an offer of employment to any caregiver candidate.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

Our total liability to you for any claims arising out of or related to these Terms or the Platform shall not exceed the greater of (a) the amount you paid us in the twelve months preceding the claim, or (b) one hundred dollars ($100). Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages, so the above limitations may not apply to you.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms to the Platform with a new "Last updated" date. Your continued use of the Platform following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

10. Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

support@joingrove.health